General Information

Welcome on board. To make your trip more enjoyable here are helpful tips as well as a few rules for flights with European Coastal Airlines.

Check in time

Relax and let the vacation begin a little bit sooner - minimum check in time is 30 minutes before scheduled departure. Guests must be checked-in, at the very latest 10 minutes before take-off, or seats will be offered to wait-listed guests.

Children/Infants

Croatia is a land for families. Infants (children under two years of age), travel with their parents free of charge. We highly recommend that infants travel in aircraft-safe seats (for example Maxi-Cosi), and we will provide a seat if space is available for free.

Animal Friendly

ECA is an animal friendly airline. Cats and dogs, up to 8 kilos, are your free companions. Please bring animal-friendly carriers with you. To ensure space is available and if your pet does not fall within these parameters, contact us 24 hours before departure.

Hand luggage

One piece of hand luggage is allowed per paying passenger. The dimensions allowable are 30X20X15cm, max. 5 kilos. If you happen to have more than one bag, we will gladly check additional luggage, for a surcharge.

Checked luggage

Two standard pieces with a total weight of 15 kilos are allowed per paying passenger. If space is available, we will gladly check additional luggage for a surcharge.

Oversize Luggage

Surf boards, golf bags, camping equipment, etc, etc, let us know what you have and if space is available we will do our very best to transport your goods for a small surcharge.

Electronic Devices

Flying from a Croatian Seaport to your vacation location, cameras and video cameras are a must! However, international regulations, restrict the following electronic devices on all flights:

devices emitting electronic waves, cell phones, walkie talkies, radio remote controlled devices, cathode ray tube screens, wireless computer mouse and keyboards, PC printer, CD Burners, Radios and stereo units, TV sets, Telemetric devices, Heat producing devices.

Denied boarding

If you have started your vacation a little too early, and are no longer able to safely and independently board our aircraft, you may be denied boarding. The final decision will be made by the captain as to accept or deny a passenger.

Cancellation

To cancel a flight, please contact European Coastal Airlines or your travel operator 24 hours prior to check in time. All cancellations made with more than 24 hours notice will be charged 10% of the complete ticket price. Please understand that we are unable to refund cancellations made less than 24 hours before departure.

Reconfirmation

We recommend reconfirming your flight by calling your destination seaport 4 hours before departure time
Pula:
Mali Losinj:
Rab:
Rijeka:
or ECA Reservations

Weather related cancellations

Croatia has spectacular weather. However, “safety first” – if the pilot of your flight is concerned about the weather conditions, the flight may be delayed or cancelled. We will make every attempt to rebook you as soon as possible or assist you in finding another means of transportation to your location.

Special Assistance

We will do everything possible to make guests requiring assistance comfortable on our flights. Guests requiring special assistance are requested to contact the seaport of their departure at least 24 hours in advance to ensure that their wishes can be met. Our email our customer service office at customer-service@ec-air.eu.

People with Reduced Mobility (PRM: WCHC, WCHR, WCHS)

European Coastal Airlines will assist people with reduced mobility to board and enjoy flights on our seaplanes. If you require a little or a little bit more assistance, please contact the seaport of your departure to arrange for a helping hand. (When booking your ticket, please include special needs in the comments section).

Wheelchairs

Due to space restrictions, we are able to take folding wheelchairs. We will arrange for safe and comfortable embarkation and disembarkation of our wheelchair guests. Passengers requiring complete assistance must travel with a suitable escort. Regulations for the handling of dangerous goods require that batteries for wheelchairs must be sealed and disconnected before take off.

Service Dogs

We are a very animal-friendly airline. Your service dog has the best deal of the season and the best seat on the plane! He or she flies free of charge in the cabin and please bring a muzzle along. Only one dog is allowed per flight (due to safety reasons), so please contact us in advance of your departure.

Firearms

Under no circumstances will European Coastal Airlines carry firearms on board or as checked baggage on scheduled passenger flights.

Dangerous goods

ECA does not transport dangerous goods on passenger flights. Following goods are forbidden on all passenger flights: